Return / Refund Policy

Return Policy

At My great walls, all orders are checked at our premises before they are dispatched to ensure that they meet our high quality of standards.

However, certain circumstances may lead you to return the product. Such instances are clearly highlighted in our Return / Refund Policy.

We request you to kindly read the Terms & Conditions stated below carefully before placing an order at

You may return the product in case of:
  • Damaged or tampered order packaging at the time of receipt.
  • Incorrect specifications in terms of size or incorrect order delivered to you.
Return in Case of Tampered Packaging

If at the time of receipt, you find your order packaging to be open, damaged or tampered with, we strongly suggest that you DO NOT accept your order. In such cases you must:

  • Ask the courier to take the order back.
  • Inform us immediately (within 24 hours) about the situation by sending an email to or call us on +91-40-40021775 so that we can take corrective action at the earliest.
Return in Case of Incorrect Order

If you find that the product delivered to you is incorrect and does not match the wallpaper design you selected or the size specifications you provided, you must:

  • Inform us about the discrepancy by sending an email to within 24 hours of order receipt.
  • Email us a photo-proof of the discrepancy in your order within 24 hours at
  • Send us back the order in its original shipping package within 5 working days. For any other query regarding our Return Policy, please call us on +91-40-40021775 or send an email to

Shipping Policy

At My great walls, every order is treated as a private order and therefore printed, packaged and shipped with great care. Through our FREE Shipping Policy, we ensure that you do not pay ANY additional shipping charges for ANY wallpaper orders placed on our website. However, for certain products, additional shipping charges may apply.

  • We ship our wallpapers anywhere in India, absolutely FREE of cost. For certain products having a value of less than Rs. 999/-, standard shipping charges may apply.
  • Our doorstep-delivery policy allows you to get your wallpaper delivered at the address of your choice.
  • If our shipping partners do not service your area, we inform you before printing your wallpaper and refund your payment within 5 working days.
  • All orders are dispatched within 3-5 working days from the date of order placement. Shipment of your order may take up to 5-7 working days after dispatch to reach you.
  • We ship through leading courier services that take great care while shipping your orders so that you receive them in absolutely perfect condition.

Order Cancellation Policy

  • Since all orders are printed and dispatched only after due confirmation by the customer, My Great Walls does not offer the facility to cancel the order once it is confirmed and paid by the customer.
  • The customer must agree not to go against the decision made by My Great Walls and not create a dispute regarding the cancellation.
  • In keeping with the above stated terms as well as the terms mentioned in Refund Policy, My Great Wall is not liable for refund any payments made by the customer, unless a damaged or the wrong wallpaper is delivered to you.
  • In case in need for more assistance regarding the Return Policy, please call us on
    For any other query regarding our Return Policy, please call us on +91-40-40021775

Promotion Policies

  • Offers are open for residents of India only.
  • Offers are not transferable.
  • Offers cannot be clubbed together.
  • The promotions are governed by the laws of India and any disputes arising out these are subject to the jurisdiction.